Responsible Use of Artificial Intelligence (AI)

Summary Statement

Kairos Care is committed to using Artificial Intelligence (AI) responsibly, ethically, safely, and transparently to support service quality while protecting the rights, dignity, and privacy of participants, employees, and stakeholders.

AI may be used to assist with administrative processes, accessibility, communication, planning, and service improvement — but AI does not replace human judgement, professional accountability, or person-centred care.

Our Principles

We are guided by the following commitments:

Human-centred care
People remain at the centre of decisions. AI supports — not replaces — human expertise.

Privacy & Security
We take reasonable steps to protect personal information and support compliance with privacy obligations and applicable standards.

Transparency
Where AI significantly influences service delivery or outcomes, we aim to communicate this clearly.

Fairness & Accountability
We seek to use AI in ways that are inclusive, responsible, and subject to appropriate human oversight.

Safety & Reliability
AI tools should be used appropriately and reviewed before implementation.