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1. My participant is asking for my personal contact details (eg phone number, e-mail or social media account) a) Politely let them know that as per Kairos Care Policy, they
can call Operations to request assistance. b) Say yes and let them know they can call you anytime c) Give them your phone number but not any other details
Correct answer: A
One of the company's expectations of support workers and office staff is to have professional boundaries with clients and
participants which include no befriending on social media and
sharing of personal contact details. This information was
mentioned during your induction. Participants can call
Operations should they need assistance.
2. My participant wants me to book all shifts directly with them as it’s easier than calling Operations a) Let them know that’s a good idea and exchange numbers b) Politely remind them that all bookings need to be made through Kairos Care c) Tell them that’s okay but not to let Kairos Care know Correct answer: B As mentioned during your induction, all bookings, including modifying or cancelling bookings, must be made through Kairos Care. They can reach the dedicated line by dialing 02 8502 8400 and selecting option 2. Please refer to your FAQ sheet. 3. My participant isn’t home when I get there a) Knock once then leave and don’t notify operations. b) Notify Operations immediately. c) Try to get in through a window. Correct answer: B Call 02 8502 8400 and select option 3 - report everything that has happened and the Operations Team will advise shortly. Please refer to your FAQ sheet.
4. My participant has asked me to drive them to the shopping centre. I can claim mileage by a) Putting the mileage into the mileage kilometres section in Shiftcare b) Putting the mileage into the Progress Notes in shiftcare c) Letting Operations know on payday that there was mileage and you need to be paid for it Correct answer: A - Refer to 6:28 Adding mileage and expenses to your shift 5. My participant wants me to pay for their lunch, movie ticket or another activity expense. a) Say yes and put the expense with the receipt for your lunch and theirs into Shiftcare for reimbursement. b) Ask the client if they are able to pay for their lunch and you can pay for yours c) Remind them that NDIS only covers for tolls, parking or bus tickets expenses. Food and other personal expenses are not funded by the NDIS Correct answer: C Refer to 0:25 Daily living expenses 6. I am running behind time and do not have time to do my Progress Notes. I will ... a) Call Operations and ask them to put them in for me. b) I will put the Progress Notes in at the next available spare moment before the end of the day. c) Don’t worry about it as it is not important. Correct answer: B During induction, it was stressed that Progress notes are important documentation of the services you provided to your participant. It should be submitted immediately after the shift or at least before the end of the day while important events or items are still fresh in your memory.
2. My participant wants me to book all shifts directly with them as it’s easier than calling Operations a) Let them know that’s a good idea and exchange numbers b) Politely remind them that all bookings need to be made through Kairos Care c) Tell them that’s okay but not to let Kairos Care know Correct answer: B As mentioned during your induction, all bookings, including modifying or cancelling bookings, must be made through Kairos Care. They can reach the dedicated line by dialing 02 8502 8400 and selecting option 2. Please refer to your FAQ sheet. 3. My participant isn’t home when I get there a) Knock once then leave and don’t notify operations. b) Notify Operations immediately. c) Try to get in through a window. Correct answer: B Call 02 8502 8400 and select option 3 - report everything that has happened and the Operations Team will advise shortly. Please refer to your FAQ sheet.
4. My participant has asked me to drive them to the shopping centre. I can claim mileage by a) Putting the mileage into the mileage kilometres section in Shiftcare b) Putting the mileage into the Progress Notes in shiftcare c) Letting Operations know on payday that there was mileage and you need to be paid for it Correct answer: A - Refer to 6:28 Adding mileage and expenses to your shift 5. My participant wants me to pay for their lunch, movie ticket or another activity expense. a) Say yes and put the expense with the receipt for your lunch and theirs into Shiftcare for reimbursement. b) Ask the client if they are able to pay for their lunch and you can pay for yours c) Remind them that NDIS only covers for tolls, parking or bus tickets expenses. Food and other personal expenses are not funded by the NDIS Correct answer: C Refer to 0:25 Daily living expenses 6. I am running behind time and do not have time to do my Progress Notes. I will ... a) Call Operations and ask them to put them in for me. b) I will put the Progress Notes in at the next available spare moment before the end of the day. c) Don’t worry about it as it is not important. Correct answer: B During induction, it was stressed that Progress notes are important documentation of the services you provided to your participant. It should be submitted immediately after the shift or at least before the end of the day while important events or items are still fresh in your memory.
7. My participant needs medical assistance. I will...
a) Ring Operations and fill out an incident report.
b) Call an ambulance immediately.
c) Offer to call a friend or family member of the client to help
out d) all of the above: if it's life-threating - ring 000; if participant
is stable - ring Operations, fill out an Incident Report and
offer to call a friend or family member
Correct answer: D The appropriate response will depend on the level of risk,
severity of injury or urgency of the medical assistance needed.
Please ensure that you respond accordingly to the situation.
8. It's my first time to meet a participant in their home, what documents should I check on ShiftCare before our first meeting? a) Participant Handbook b) Incident and Injury Report form c) Home Visit Checklist, General Presentation of the
Participant, Risk Assessment form and any instructions I
should be doing for the participant
Correct answer: C
All these information should be known to the Support Worker to
ensure preparedness to the kind of support needed, and that
precaution and responses are appropriate and proportionate to
the level of risk involved. The Support Worker who knows all
these information before meeting a participant for the first time
in their home, is then prepared to minimise, manage or eliminiate
potential harm or risk for both himself/herself and their
participant.
9. My participant wants me to go to the pub and have a drink with them. a) Tell them that you're happy to go with them. However, you
can't drink as you are on shift, will be driving and on
company time. b) Have a drink with your participant as it will make them feel
more social. c) Invite them to your home and have drinks there.
d) Remind them they can have only 1 standard drink and suggest another activity or place that will also foster a social experience aside from a pub.
e) A and C
f) A and D
Correct answer: F
According to the p43. of the NDIS Code of Conduct (Guidance
for Workers, March 2019) , Workers should not provide
services or supports while under the influence of drugs or
alcohol.
Moreover, Kairos Care's Drug and Alcohol Policy (p. 23 Kairos
Care Staff Handbook Ver 2) ensures that it maintains a work
environment that is free from the effects of drug and alcohol
use and that Kairos Care employees must not be under the
influence of alcohol or drugs when performing any work
duties for Kairos Care Pty Ltd, at the workplace or otherwise.
Employees must not commence work or return to work whilst
under the influence of alcohol or drugs. The consequences of
breaching this policy may include disciplinary action up to and
including termination of employment.
10. If my participant cancels support less than 2 hours before
a scheduled shift, I
a) understand that I am free to go home as my participant
initiated the cancellation, not me.
b) understand that I will be compensated and free to take the
rest of the shift off to do personal errands.
c) understand that I will be compensated for the cancelled
shift and should report to the office and wait for
assignments from the Operations Team.
Correct answer: C