Cancellation Policy
Cancellation Policy
- Kairos Care acknowledges that people get sick without warning as such there is no penalty for cancellation at short notice in the case of unforeseen circumstance. We do ask that you make contact as soon as possible however. Should you need to change an appointment for a planned reason as much notice as possible is preferred however we do ask 24 hours notice as a minimum if at all possible. You can contact us by:
- Phone/ SMS: 02 8502 8400 / 0406931342
- Email: [email protected]
- If you missed your appointment without prior notice, we will have to charge you a cancellation fee (90% or equivalent to the service fee of the appointment as per NDIA guideline) to cover for the time and resources prepared for your appointment. Feel free to call us anytime if you have questions.